Terms of Service

These Terms of Service (“Terms”) are an agreement between you and Supero Technologies (“Latch”, “we”, “us”) covering your use of the Latch app, this website and our smart locker services (the “Services”). By creating an account or using the Services, you accept these Terms and our Privacy Policy.

1. Who may use the Services

You must be at least 18 years old and able to enter into a binding contract. The Services are available in the United States only. You are responsible for everything that happens under your account, and for keeping your credentials secure.

2. What Latch is — and is not

Latch provides a way for two people to complete an exchange through a smart locker, and holds the buyer’s payment in escrow until the item is deposited. Latch is not a party to the underlying transaction. We do not own, inspect, verify, guarantee or take possession of the items exchanged, and the lockers have no cameras or content sensors. Buyers and sellers are solely responsible for what they agree, what they deposit, and what they collect.

3. Accounts and verification

We ask for your real first and last name, and you may add a nickname to display publicly instead. We do not verify government identification. Ratings, feedback and trade counts are the trust signals available to you; judge your counterpart accordingly.

4. How a trade works

• The seller creates the trade, sets the item, size, price and locker, and sends a private trade link to one specific buyer.
• The buyer accepts and, for a priced trade, pays. Funds are then held in escrow and a compartment is reserved.
• The seller has a defined drop-off window to deposit the item. When the locker confirms the deposit, escrow is released to the seller and the buyer can open the compartment to collect.
• The buyer collects the item within the pickup window.

Escrow is released when the locker confirms the deposit, not at pickup. Your protection after that point is the dispute window described below, together with ratings and our support team.

5. Fees and payments

A locker fee applies to every trade, based on the compartment size, and is paid by the buyer or collecting party. For priced trades the buyer also pays the item price. All amounts, including the payment processing fee, are itemized before you pay. Payments are processed by Stripe; sellers must complete Stripe’s payout onboarding to receive funds. A first payout from a new account is typically held by Stripe for several days before it settles.

6. Cancellations, late collection and abandonment

• A trade may be canceled free of charge before the other party accepts, and within an early window after acceptance, with a full refund.
• After that window, a seller who cancels, or who fails to deposit within the drop-off window, is charged a cancellation fee and the buyer is refunded in full. A buyer is never charged for a seller’s failure to deposit.
• Once an item has been deposited, the trade cannot be canceled. It becomes a return or dispute matter.
• A buyer who does not collect by the deadline may buy additional time. If the deadline passes without collection, time is automatically extended and charged, up to a defined limit, after which the item is removed from the locker and the buyer forfeits the item and the payment.
• Items removed from a locker are handled by our servicing operation and may be disposed of.

Current fee amounts, window lengths and thresholds are shown in the app before you commit to a trade, and may be updated from time to time.

7. Refunds and disputes

A buyer may open a dispute within the dispute window shown in the app after pickup if the item is missing, wrong or not as described. Submit photos and any relevant evidence; our support team reviews and decides. Approved refunds return to your original payment method; timing depends on the method. Where a refund is granted after escrow has been released, we may reverse the corresponding transfer to the seller.

8. Your conduct

You agree not to:

• Deposit or trade anything illegal, stolen, hazardous, perishable, living, or otherwise prohibited by our policies or by law, including weapons, drugs, and counterfeit goods.
• Misrepresent an item, deposit an empty or substituted package, or fail to deposit an item you have been paid for.
• Harass, threaten or abuse another user, or use the Services to arrange anything unlawful.
• Let anyone other than the intended counterpart open a compartment, tamper with locker hardware, or attempt to access a compartment that is not yours.
• Circumvent fees, create accounts to evade a ban, or abuse refunds and chargebacks.
• Probe, scan, or interfere with the security of the Services, or access them by automated means without our written permission.

We may remove content, restrict features, suspend or terminate accounts, and refuse service, including by blocking the devices associated with repeated abuse.

9. Locker use

Lockers are provided as-is and are subject to availability, maintenance and operating hours. Compartment dimensions vary by location; it is your responsibility to choose a size the item actually fits. Leave the compartment clean and closed. You are responsible for damage you cause. If a compartment is dirty or broken, report it in the app.

10. Disclaimers and limitation of liability

To the fullest extent permitted by law, the Services are provided “as is” and “as available”, without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Services will be uninterrupted, secure or error-free, or that any locker will be available at a given time.

To the fullest extent permitted by law, Supero Technologies is not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, data or goodwill. Our total liability arising out of or relating to the Services is limited to the greater of the amounts you paid us in the three months before the event giving rise to the claim, or one hundred US dollars. We do not insure items placed in lockers.

11. Indemnity

You agree to indemnify and hold harmless Supero Technologies and its officers, employees and agents from any claim, loss or demand, including reasonable legal fees, arising out of your use of the Services, your trades, your content, or your breach of these Terms or of any law or third-party right.

12. Changes, suspension and termination

We may modify the Services or these Terms. If a change is material, we will tell you in the app or by email before it takes effect; continuing to use the Services after that means you accept the change. You may stop using the Services and delete your account at any time. We may suspend or terminate your access for breach of these Terms or for conduct that risks harm to users or to us.

13. Governing law and disputes with us

These Terms are governed by the laws of the Commonwealth of Kentucky and applicable United States federal law, without regard to conflict-of-law rules. Disputes will be resolved in the state or federal courts located in Kentucky, and you consent to their jurisdiction. Nothing here limits rights you have under mandatory consumer law.

14. Contact

Questions about these Terms, or any other question: hello@ltchapp.com
Supero Technologies
1991 Burnett Rd. · London, KY 40744 · United States