Support
Email is the fastest way to reach us, and every message is read by a real person on the Latch team. Include as much detail as you can, and we will get back to you.
What do you need help with?
Pick the closest topic — it pre-fills the subject line so your message reaches the right queue faster.
A trade or locker problem
The compartment will not open, or an item is missing or not as described. Include the trade ID from the app if you have it.
Email usPayments, refunds and payouts
Questions about a charge, an escrow release, a refund, or a seller payout that has not arrived.
Email usAccount and privacy
Sign-in trouble, deleting your account, or a request for a copy of your data.
Email usReport a user or a listing
Tell us what happened and attach screenshots. Reports about safety are handled confidentially.
Email usHost a locker or partner with us
You run a venue, a building or a community and want Latch lockers on site.
Email usPress and everything else
General questions about Latch, the product roadmap, or the company.
Email usBefore you write in
- Include the trade ID. You will find it on the trade detail screen in the app. It lets us pull the locker and payment history straight away.
- Attach screenshots. We do not read private chats, so anything from a conversation needs to come from you.
- Tell us where you were in the trade. Dropping off or collecting, and what the app showed when the problem happened.
Contact
- Privacy, data and legal requests
- hello@ltchapp.comSame address — say what it is about in the subject line.
- Company
- Supero Technologies1991 Burnett Rd. · London, KY 40744 · United StatesService area: United States